FAQs - Frequently Asked Questions

FAQs - Frequently Asked Questions

FAQs - Frequently Asked Questions

You have doubts?. Read our FAQ and solve your problems with the best professionals.

1. When will I receive my items?

For shipments for Spain (including Portugal) the delivery time is 2 to 3 days in the Standard shipping mode, for urgent will be 24h if ordering before 16h. The delivery time is 48 hours for Balearic provided the order is placed before 14pm.
All orders only how their corresponding shipments are processed from Monday to Friday.
Deadlines for other destinations


2. Can I pick Diesl.com products in a store?

Yes. You can buy online and pick up your order at one of our stores. You will see the option to store pickup when you entered your shopping cart.


3. What payment methods can I use?

You can use different payment options for all delivery options, including credit cards or debit cards, PayPal, cash and bank transfer.


4. What rate of tax will apply?

For orders to Spain except Canary Islands, Ceuta and Melilla, the applied VAT will be 21%.


5. Diesl.com offers discount for education?

Diesl.com, plus special prices, offers exclusive support for schools. For more details visit our "Education Sector" and find out.


6. I can send him to a place other than my home?

Yes. On the payment page you can enter the shipping address regardless of billing. You can also choose to pick up your order at one of the branches of Seur and ASM.
More information on shipments and deliveries