Terms and Conditions
All purchases made in DIESL.COM are subject to the general conditions of purchase set forth in this document.
The distance sales are regulated by the Spanish legislation on the subject.
DIESL.COM has its registered office in Barcelona in P. Guayaquil, 47 Barcelona - Spain. On the Internet you can find on our website www.diesl.es, which are exposed all products and services we offer our customers.
- Price Lists
- Payment Getaways
- Shipping and delivery
- Returns and exchanges of material
- Max Service
- Law and Jurisdiction
I. Price Lists
All prices shown in the list of our products include taxes. Applicable taxes may vary depending on the country from which the purchase is made. In the final summary of the final purchase price of the same is shown, indicating the amount of taxes applicable to the country chosen in the sending data amount. Regarding the value added tax, as a rule in force for the territory of the European Union where this tax is applicable tax rate is applied. They are exempt from paying this tax all companies belonging to European Union countries except Spain. In the sale to any other country in the world are VAT, however the customs systems of each country apply the tax burden correspondientes.Debido to their special tax status because they are considered non-EU territories and also lack of VAT shipments Ceuta and Melilla shall be treated personally and calculate shipping and DUA. In that case, you should contact the store or order and wait Diesl contact with you.
II. Payment Getaways
Buy Diesl.com is easy and secure.
Thanks to the payment gateway, your personal data is encrypted completely safely. You pay with your credit card or PayPal with maximum security.
A customer choice, you can make sending cash on the Peninsula, Balearic Islands and Portugal.
For the Canary Islands, Ceuta and Melilla only be possible to pay by bank transfer.
Payment is made in cash at the time of order delivery through the transport company SEUR .
b) Bank Transfer
If you choose as payment bank transfer will indicate the account number in which to make the bank transfer DIESL.COM name, as is to be effective you will receive an email giving you the shipping accordance with the waybill number of your package.
It is very important that you indicate in the subject "Order No. xxxx" This order number is generated automatically when you place the order. You can also indicate your name, and make the transfer within 3 days from the day you placed the order to validate it.
No order shall be deemed effective until the receipt of the transfer and are found effectively by our bank that has made the entry.
If you make the deposit directly at any branch of La Caixa in your city will be automatic transfer so be shipping your purchase that day. Do not forget that you must make payment in Euros and that all possible bank exchange fees and are on your own by choosing this payment system.
For any anomaly during payment via PayPal, you need to contact directly the Customer Service PayPal to telephone 902 885 248 (Monday to Friday from 10:00 to 18: 30h) or send an email to email@example.com
d) Credit Card
Thanks to our Internet payment gateway you can use your VISA, MasterCard and 4B, securely and in real time. The transaction will be made directly to the website of the Caixa and with maximum security.
The promotional codes can not be combined with coupons for purchases of products. They can only be used once and is valid for three months, and inactive since.
It is used in the "shopping basket" when ordering via the Web with a minimum amount of ‚99.99 €.
The discount is subject to the supply corresponding to the received coupon.
f) Secure Shopping
Diesl.com further enhances the security of your online store with the new SSL certificate. In the most delicate moment of purchase, ie to enter your personal details and payment, travel information in encrypted form to ensure your privacy and security.
III. Shipping and delivery
DIESL.COM reserves the right to vary the type of delivery and the company for which it is made, regardless of the discussion in these pages, provided that any way be detrimental to the client.
- a) Deliveries Peninsula, Portugal and the Balearics
- b) Deliveries to the Canary Islands, Ceuta and Melilla
- c) Posts Abroad
- d) What stage is my order?
- e) I am not receiving notification of Diesl.com
Shipment Terms and Conditions
Delivery times are, depending on the type of payment, working 24/48 hours, whenever the order is placed before 16:00 Spanish hour.
24h urgent orders the same day they sent and received per day siguinete working as long as the order is placed before 16:00 Spanish hour and is available in stock. These have a cost of 3.99 € + VAT
Delivery conditions: If the recipient is not at home at the time of delivery, the courier will leave a note or warning will call the phone number listed. You can contact the courier (SEUR / ASM) to agree a new delivery schedule or to go to pick up your order at your branch.
Note: At the time of receiving the goods the recipient take the necessary steps with the carrier, in the case of loss or damage caused to the goods, the carrier shall record the time of delivery, thereupon notify Diesl. com in less than 48 hours.
Last 48h delivery if the caesarean no notice, in any case Diesl.com be made responsible for the change or replacement of material.a) Deliveries Peninsula, Portugal and the Balearics:
- 1. The shipping is free for shipments in Peninsula (Portugal included).
- 2. Shipments to the Balearic Islands: 6.5 € + VAT for orders over 100 €, 20.50 € + VAT for less than 200 € orders.
- 3. Payment: Cash, transfer, credit card or PayPal. (See...)
- 4. Delivery will be made within 24 hours, provided the order is placed before 12:00 pm Eastern Time) by the transport company SEUR or ASM. Cast weekdays on weekdays.
- 5. For payment by bank transfer, not the material is sent after having checked the payment. (See...)
- 1. Payment by transfer. (See...)
- 2. The customer pays the transport costs, depending on the weight of the order.
- 3. Usually sent by SEUR, who has a package tracking service from a number that is provided in each shipment (http://www.seur.es/)
- 4. In sales to the Canaries are VAT (21%), however the customs system will apply the corresponding taxes. In any case we can determine the amount of tax payable by the client to receive your order as it depends on the "IGC" and "customs of the Canary Islands." A guide, and in no case with fixed character, usually charge between 12 and 16 Euros for import duties and customs Administrative Roles, and the percentage corresponding to the IGIC Canary. (Not responsible for possible variations from customs unannounced)
- 1. Payment by bank transfer only. (See...)
- 2. The customer will pay the shipping costs.
- 3. The cost shall be reported in each case at the time of purchase.
- 4. Usually sent by UPS, who has a package tracking service from a number that is provided in each shipment (www.UPS.com)
The approximate delivery time depend on destination:
- 2-3 days Portugal and Andorra (except Azores and Madeira are of 4-6 days)
- 2-6 days France
- 3-6 days Germany, Belgium, Italy, Luxembourg, Netherlands
- 3-6 days Austria, Denmark, Ireland, Slovakia, Hungary, Poland, UK, Czech Republic, Sweden
- 4-6 days Bulgaria, Slovenia, Greece, Latvia, Lithuania, Norway, Romania, Switzerland, Turkey
- 5-6 days Estonia, Finland
- 5-6 days Gibraltar, U.S.A. and Canada
- 5-6 days Middle West, Morocco, Rest of Europa
- 5-7 days South America
- 6-7 days Rest of the world
- 1. Our order management system, you'll be automatically communicating via e-mail the status of your order. This way you can see if your order is: Paid, Processed or Dispatched.
- 2. You can also consult on our website by accessing the "I Check Order Status" in "My Account" and check what state you are in. You can also print or review your invoice.
- 1. Because the filter settings that perform certain mail servers occasionally valid emails are processed as junk mail (spam). That is why, if you do not receive the e-mails Diesl.com, it is necessary that you check if they are in your spam folder and Diesl.com you add to your safe senders list.
DIESL.COM customers benefit from the guarantee given by the various manufacturers of each of the items, but always with our support in management. In 90% of cases, the resolution is change equipment.
Defects or damage due to incorrect use or manipulation of material or wear caused by normal use thereof, are not included in the guarantee of specialized advice fabricantes.Consulte our Customer Service, which will provide contact between different technical services of our suppliers.
Any manipulation or change any receiver software will invalidate your warranty.
V. Returns and exchanges of material
Our customer service department has a customer service to solve any problem with our products or shipments through which we try to offer a quick and efficient attention to our clients.
For a refund or replacement of a defective product must deliver or send the item to the store for verification.
Shipping costs for the return or exchange always borne by the customer.
Yes, that is clear and easy, if you hate your money back.
If not satisfied with your purchase, you have 15 days to return the material. To proceed to change the product or refund of the amount paid by transport agency must send or personally the product, along with all its accessories in perfect condition (plastic packaging, cases, etc ..) without signs of wear and packing Original and accessories. In any case you must always justify a reason for exchange or refund.
Terrestrial parabolic antennas or once removed from its packaging their change or return is not supported.
The refund will always paid by the customer.
In case of return of the material the customer must pay shipping charges generated when ordering.
The materials that need to be installed, such as antennas, motors, etc. Only they are exchanged for the same product, provided that the reason for the return is due to a malfunction of the same.
The software provided on our website to been provided by the company providing the product is solely responsible for its accuracy and maintenance. Any misuse of these files that may damage or modify the proper functioning of the receptors is under the responsibility of the owner, DIESL.COM being exempt from any liability for improper or negligent use.
VIII. Law and Jurisdiction
By registering on our website, the user is automatically subscribed to our newsletter by email, which you can unsubscribe at any time.
These general conditions shall be interpreted under the laws in force in Spain on the subject, which will apply in everything that has not been provided herein. (Law 34/2002 of July 11, information services and electronic commerce).